Return Policy
Returns Policy
All returns can be arranged with Customer Services via e-mail prior to sending. (use the contact form)
We accept the return of non-defective items only if they are unopened and in their original condition. A handling charge (of up to 25%) may be imposed at our discretion on the return of non-defective items.
Defective items:
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us. Where applicable, returned items will be examined and tested. If no fault can be found, the item(s) will be returned to you at your expense (typically £10 + VAT for courier delivery). Therefore, please read all instructions CAREFULLY and double check with us before returning the item if necessary.
To return an item:
To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, manuals and accessories. Then send the package to the address below:
Bike Business Ltd.
47-49 Fratton Road
Portsmouth. PO1 5AB
For your protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights.
Please note: We will usually send you an email to let you know when we have processed your return.
Cancelling an item:
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products.
To cancel this contract, please enclose an explanatory note, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. The return address is:
Bike Business Ltd.
47-49 Fratton Road
Portsmouth. PO1 5AB
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
Complaints We endeavour to respond to complaints within five working days. If you wish to complain about any aspect of our service please e-mail Or, you can write to us at the address given above. We will acknowledge your complaint within five working days and attempt to resolve it within three working days, if the complaint cannot be resolved within this time we will keep you informed throughout the process.